Frequently Asked Questions

It's nice that you are trying to contact us!
Do you have a question about your package?
Please first read our FAQ below, which includes the most frequently asked questions. Can't find your answer?
You can always contact us at the bottom of this page.

Where is my package?
After placing your order, it takes on average 1 to 3 business days to process your order and 5 to 12 business days before your order is delivered in France, Spain, Italy, the Czech Republic, the United Kingdom, the United States, Hungary, New Zealand, and Ireland. If these times have passed, please contact our customer service.

Where can I find my tracking code?
As soon as your order has been shipped, you will automatically receive a tracking code. Also check your spam folder, as our emails sometimes end up there. Please note that it may take some time before your tracking link becomes active.

How can I track my order?
You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery. You can do this on this page.

I am not satisfied with my package. Please visit our Exchanges & Returns page to return your package.

If you can't find the answer to your question, you can always contact us:

E-mail: support@lune-mode.com

Phone number: +31 6 51538539